Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR BALKAN TOURS

Basic information
“Operator” of this tour is “Visit Macedonia DMC” an Incoming Tour Operator based in Skopje, Macedonia, operating under the license. A number 555, issued the local lows by Ministry of Economy of Macedonia. Read more information on “contact us” page.
Program with all timings and details will be sent latest one month before tour departure.
We are able to welcome our guests and depart from them different points of arrival and departure throughout the region.
All prices are commissionable for travel agents and tour operators only. Group prices available on request.
Early booking discount of 10% apply for reservations made 9 months and more in advance. In order to use Early booking discount, upon our confirmation, 30% of total amount is required as deposit. Deposit is non refundable if cancellation is made in less than 6 months before departure date. Full amount have to be paid not later than 45 days before departure on our bank account.

Payment and travel conditions
How to Make Your Reservation:
After selecting your tour, go on BOOKING REQUEST page and fill in the booking from, with as much details as possible. Please make your reservations as early as possible since many of our tours are completely filled 4 to 6 months before departure.
Deposit:
Once you are confirmed the availability of tour, we will send your pro forma invoice for deposit and final payment. Payments can be done by money transfer order to our bank account. The amount of deposit differs depending on the tour, but is usually 30% of the total amount.
Final Payment:
Upon reserving the deposit, you will be sent a confirmation. Final payment is usually due 45 days prior to the departure date.
If reservations are made less than 45 days prior to departure, payments in full is required at the time of booking.
If final payments are not received on time, “Visit Macedonia DMC” may cancel the reservation and invoke the cancellation fee.
Pricing:
Price quoted is per person based on double occupancy. The Operator reserves the right to adjust prices due to fluctuations in foreign exchange rates, imposed fuel surcharges, taxes, charges and levies imposed by any third party including government and its agencies. Should any of these changes appear and the tour price increase by more than 10% you may cancel without penalty within 7 days after we notify you of the increase.
Accommodation:
All hotel descriptions are based on hotel classifications valid for the country where accommodation is provided. Please note: standard policy is that hotel rooms are available for check-in after 14:00. Early check-in should be specified in advance. “Visit Macedonia” cannot guarantee that early check-in will be free of charge, since the standard policy requires a pre night to be booked and paid for.
Local holidays:
During national holidays some facilities (museums, sightseeing tours and shopping) may be limited or inaccessible. Alternatives will be offered if it is possible.

Cancellation, Changes and Refunds
If your cancellation in writing is received more than 45 days prior to departure, your deposit will by FULLY REFUNDED. For cancellations or changes thereafter,
the following cancellation fees will apply:
45 -25 days prior to departure 20% of tour cost
24 -15 days prior to departure 30% of tour cost
14 -8 days prior to departure 50% of tour cost
7 -1 days prior to departure 70% of tour cost
Departure day / No show 100% of tour cost

Refunds for unused services:
“Visit Macedonia” does not cover refunds for unused services once travel arrangements have commenced, especially in the cases where tourists are unable to travel due to different reasons (invalid travel documents for instance). No refunds will be made for unused portion of services which are included in tour price and program, as well as for any unused transfer services. All additional expenses have to be arranged on the spot.
Any complaint during the tour should be made immediately to local representatives (hotel management, tour leader and others). All refund claims must be submitted to the Operator in writing within 15 days of the completion of the tour.

Overbooking:
“Visit Macedonia” reserves the right to change or modify a reservation in case of unpredicted circumstances and conditions which are not depending on the firm. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during reservation

IMPORTANT
Booking is considered to be finalized upon confirmation from Visit Macedonia DMC.
You MUST provide us with passport details and ensure you have valid travel documents (passport obligatory and visa if required).
All visa requirements are the sole responsibility of the traveler. Requirements may change and you mast check the up-to-date position in good time before departure. It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We cannot accept liability if you are refused entry on to any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.